Personal service that's 100% Canadian
Call Centre Phone System
CUSTOM-TAILORED SOLUTIONS LOADED WITH FEATURES IDEAL FOR CALL CENTRES, SMALL AND LARGE.
Opt for Intratel’s Call Centre and Telephone Answering Services, which are fully tailored according to your business model, handle all calls, and deploy solutions without hassle.
Modernize Your Operations with Advanced Contact Centre Telephone Solutions
Exceptional customer service is a key differentiator for businesses. Long queues, poor response quality, and inefficient call handling can harm your reputation and bottom line. Intratel understands these challenges and offers state-of-the-art Call Centre Phone Systems to transform your operations. Our Call Centre Solutions are designed to handle high volumes of calls efficiently, ensuring that every customer interaction is seamless and satisfactory.
Intratel’s Contact Centre Solutions integrate advanced VoIP technology and customizable PBX systems, providing your team with the tools they need to deliver outstanding service. Whether you’re a startup or a large enterprise, our solutions scale to meet your needs, offering reliable performance and robust features that streamline call management and enhance customer experience.
With Intratel’s solutions, you can effortlessly monitor and record calls, implement intuitive drag-and-drop routing, and gather valuable feedback for continuous improvement. Our systems are built to shorten queues, improve response times, and provide comprehensive performance metrics, empowering your team to exceed customer expectations every time.
Take your customer service to the next level with Intratel’s Call Centre Phone Systems and experience the difference in efficiency and satisfaction. Explore our solutions today and see how we can help your business thrive.
The Intratel Difference: Superior Contact Centre Support
Unmatched Network Uptime
Intratel guarantees 99.99% network uptime, ensuring your call centre operations run smoothly and without interruption. This commitment to reliability sets us apart from other call centre solution providers.
Exceptional Customer Retention
With a 97% customer retention rate, our contact centre software solutions reflect our dedication to customer satisfaction and long-term success. Our tailored solutions meet your specific needs without long-term contracts.
Local Expertise and Value
Intratel offers hosted contact centre solutions that combine local expertise with exceptional value. Our solutions are designed to provide the best contact centre solutions, ensuring you receive top-notch service and support.
Delivering Affordable Quality
With minimal investment in VoIP business phones hosted or on-premise PBX systems, you can customize the features of your call centre platform, enabling effective customer service and long-term customer success to grow your bottom line.
Fully Customizable Solutions
Intratel strives to deliver personalized service through fully customizable call centre VoIP solutions. Growing enterprises require custom-tailored solutions to support future growth. That means equipping customer-focused teams with the right tools for communicating solutions to those who matter most in business.
State-of-the-Art Technology
We utilize the latest VoIP and PBX technology to offer superior call centre software solutions. Our innovative approach ensures that your contact centre is equipped with the best tools for efficiency and performance.
Comprehensive Support and Training
Intratel provides extensive support and training for all our contact centre solutions. Our team of experts is dedicated to helping you maximize the potential of your contact centre with ongoing assistance and resources.
Scalable and Flexible Services
Whether you're a startup or a large enterprise, our hosted contact centre solutions scale with your business. We offer flexible plans that grow with you, ensuring you always have the right level of support.
Local and Responsive Service
Intratel's local presence ensures quick and responsive service. Our team understands the regional market and is committed to providing contact centre support that meets the specific needs of your business.
Cutting-Edge Security
Security is paramount at Intratel. Our call centre software solutions include robust security measures to protect your data and ensure compliance with industry standards, providing peace of mind for your operations.
Proven Track Record
Intratel has a proven track record of delivering the best contact centre solutions. Our success stories and high customer satisfaction rates demonstrate our ability to provide exceptional service and reliable solutions.
Optimize Your Customer Service: Implement Intratel’s Proven Call Centre Solutions Today
Install Top-Notch Contact Centre Telephone Solutions with Intratel
Intratel offers leading call centre solutions using integrated VoIP business phones and both hosted and on-premise PBX systems. Our combined VoIP call centre solutions can be deployed in both start-up and large-scale operations, providing flexible scalability that supports your organizational growth.
With inbound call centre solutions at their core, call centres can become smarter and more customer-focused. Our integrated performance monitoring software informs organizational success metrics, ensuring that your call centre is not just operational but optimized for excellence. Intratel’s advanced call centre software solutions are designed to enhance communication, efficiency, and customer satisfaction.
For businesses seeking flexibility and innovation, our cloud-based call centre solutions offer seamless integration and superior performance. Experience the difference with Intratel’s cutting-edge VoIP call centre solutions and take your customer service to the next level.
Exceptional 24/7 Live Answering Services for Your Business
With our renowned live telephone answering services, Intratel provides 24/7 outbound and inbound call centre phone systems. Our focus on coaching and training ensures representatives deliver the same exceptional service as an in-house team while saving costs associated with hiring and employing support staff. We offer the best live answering service for small businesses in Canada.
Features You Get with Our Business Telephone Answering Services:
- Customized packages to suit your individual needs
- 24/7 help desk
- All calls recorded for quality assurance
- Caller ID captured
- Sales lead generation
- Survey calls
- Email/SMS communications & management
- Warm transfers/call handoffs for sales leads or escalation
- Customized scripts/FAQs for handling common calls
Our outsourced contact centre solutions guarantee high-quality service without the overheads of in-house operations. We offer automated call centre solutions to further enhance efficiency and customer satisfaction. Explore our outsourced call centre solutions for a cost-effective and reliable approach to customer service.
Your Local Partner for Outstanding Call Centre Services- 100% Canadian Service
Intratel supports delivering top-tier customer solutions by equipping your business with personalized and tailored client support. Our goal is to provide you with leading communication solutions and future-proof technology, allowing you to scale your call centre for growth and offer efficient service to those who matter most.
Intratel Communications offers telephone answering services in Toronto, perfectly tailored to the needs of small and mid-sized businesses. Our telephone reception services prioritize customer service for every call, providing live assistance without the need for extra staff or expense.
We filter through calls, answer frequently asked questions in your company’s specialized style, and enhance customer experiences by increasing communication efficiency and personalizing interactions.
Whether it’s telephone reception or answering services, Toronto clients can trust Intratel Communications to deliver superior quality telephone customer service.
Let’s Talk Call Centre Solutions
Tell us about your business and the communication solutions you need so we can equip your enterprise with the best contact centre phone systems. Our outbound call centre solutions, hosted call centre solutions, and call centre quality management solutions are designed to meet your specific needs and help you achieve your business goals.
Our Call Centre Phone System Features
Our solutions include omnichannel contact centre solutions for seamless communication, call centre disaster recovery solutions to ensure continuity, and call centre solutions for small business tailored to your needs. Intratel’s contact centre services are designed to optimize your operations and ensure customer satisfaction.
Behind every quick and effective query response is a smart call management system that keeps customers happy. Design a call centre fully tailored to your business model to handle calls and deploy solutions with ease. Benefit from the following features of our contact centre technology solutions:
Toll-free numbers
Enable customers to contact you from anywhere, so they can reach out knowing that whatever concern they’re calling for can be resolved quickly and without additional cost.
Unlimited lines and multiple extensions
Shorten queues and increase the availability of agents for optimal response times.
Advanced call management features included in PBX systems
Direct customers promptly using call recording, call parking, call waiting, and queue monitoring.
Web-based management
Leverage digital technology to manage calls, route customer concerns accordingly, retrieve voicemails via email, and access calls and messages through a specialized app on a smartphone extension.
Interactive calling
Answer calls and respond to queries using the intuitive controls of drag-and-drop calling, eliminating the hassle of learning complicated commands.
Real-time queue monitoring
Discover bottlenecks in call queues and implement appropriate solutions for improving customer interactions by eliminating long wait times.
Redefine Customer Interaction with Intratel's Advanced Call Centre Solutions
Why Combine Call Centre PBX and Telephone Answering Services?
Small and mid-sized businesses looking to improve customer interactions should seriously consider investing in telephone reception services as well as a call centre PBX.
The telephone answering service will give customers a professional introduction to your business. It includes a virtual telephone receptionist who can answer all incoming calls and direct them toward the right department or person.
A call centre PBX system helps streamline business communications, providing customers with helpful upfront options such as selecting different prompts to guide them in the right direction.
This allows telephone receptionists to take fewer calls while providing efficient customer service. By combining telephone answering services in Toronto and a call centre PBX, small and mid-sized businesses create a unified platform where customers can interact with their business and receive the optimal experience every time.
Call Centre Performance Tracking
As a business grows, so does the number of calls and queries that need your prompt attention — and that’s a good thing, especially when you have a strong customer service platform that you can count on.
More than just upselling a loyal customer to new services or placating an irate one, a good call centre considers all of these individual interactions to improve the general customer experience and innovate long-term customer success solutions.
Collecting and analyzing this aggregate data requires a lot of time and effort, but the days of filling out these reports yourself are gone. This is where Intratel’s call centre phone systems come into play.
Intratel introduces the next generation of call centre operations and performance tracking. By mapping digital technology on previously all-analog phone conversations, you can leverage advanced software tools to monitor calls and generate real-time and aggregate reports.
View issues
Intercept issues in calls and customer satisfaction in real-time using the interactive call chart that highlights problem times of the day, enabling a quick and effective response to prevent further escalation.
Highlight agent contribution
View individual agent performance and team statistics to provide valuable feedback for improving customer experience, professional growth, and operational bottom line.
Interactive control panel
Use intuitive controls to monitor call centre operations in real-time and compile aggregate information for generating performance reports that inform the organizational bottom line.
Our Software Tools Offer Advanced Call Centre Reporting
Monitor Calls
The real-time control panel shows you everything that happens in your call centre, as it happens.
View Issues
The interactive call chart shows problematic times of the day automatically, so you can take action straight away.
Highlights agent contribution and performance
The agent performance table highlights individual agent contributions and performance within your call centre, this, in turn, can provide valuable feedback so you can make adjustments to the way your calls are handled.
Areas We Serve
Intratel offers reliable Call Centre Solutions to the following Regions in Ontario, Canada.
No matter where your business is located in Canada, Intratel is equipped to provide you with top-tier Call Centre Solutions. Our nationwide coverage ensures that you receive the same high-quality service and support, regardless of your location.
FAQ's
Call centre solutions refer to tools, technologies, and services designed to manage and streamline customer interactions through various communication channels such as phone calls, emails, live chat, and social media. These solutions aim to enhance customer service efficiency, improve agent productivity, and ensure high customer satisfaction.
There are several types of call centre solutions, including:
- Inbound Call Centre Solutions: Handling incoming customer queries and support requests.
- Outbound Call Centre Solutions: Managing outgoing calls for sales, follow-ups, and surveys.
- Cloud-Based Call Centre Solutions: Offering flexible and scalable options hosted on the cloud.
- Multichannel Call Centre Solutions: Integrating multiple communication channels like phone, email, chat, and social media.
- AI-Powered Call Centre Solutions: Utilizing artificial intelligence for chatbots, predictive dialing, and analytics.
Call centre solutions can benefit your business by:
- Improving customer service efficiency and response times.
- Enhancing agent productivity with better tools and streamlined workflows.
- Providing valuable insights through analytics and reporting.
- Increasing customer satisfaction and loyalty.
- Reducing operational costs with automated processes and cloud-based systems.
Yes, call centre solutions are suitable for businesses of all sizes. Many providers offer scalable solutions that can grow with your business, providing essential features without significant upfront investments.
A cloud-based call centre solution is a system hosted on the internet rather than on local servers. This offers flexibility, scalability, and remote accessibility, allowing agents to work from anywhere. It also reduces the need for physical infrastructure and maintenance.
When choosing a call centre solution, consider factors such as:
- The specific needs and size of your business.
- The range of features offered by the solution.
- Ease of integration with your existing systems.
- Scalability and flexibility for future growth.
- Customer support and training provided by the vendor.
- Budget and pricing models.
Contact us to discuss your business needs, and we’ll help you choose the best contact centre technology solutions for your enterprise.
