With an increasing number of calls, dropping calls has become one of the biggest problems in the call centre environment. In addition, due to various reasons, customers are inadvertently reaching…
Today, with all of our digital advancements, communication has become more accessible and convenient. Telephone lines were once the primary mode of communication, but now we have more advanced options…
With the rapid advancement in technology, individuals and businesses are switching their traditional telephone lines to more flexible and economical Voice over Internet Protocol (VoIP) and enterprise phone systems. This…
As a business owner, recording phone calls might seem like a necessary step to enhance customer service or train employees. However, is it legal to record phone calls without consent? …
As a business owner, you know that customer service is key. Having the best business phones in place as well as the right technology backing them up, can make or…
In today’s fast-paced world, small and medium-sized business owners need access to their communication systems even when they’re away from their desks. With the advancement of technology, businesses can now…
If you’re a small business owner and are looking for a communications solution that is reliable, cost-effective, and easily scalable with the ever-changing needs of your organization, then hosted PBX…
Deciding which cloud-based phone system is best for your company can be a daunting task. There are many different options available, each with its own set of pros and cons….
With Microsoft Teams, you have the ability to directly route phone calls through the Public Switched Telephone Network (PSTN) by utilizing a technology called direct routing. Microsoft Teams direct routing…
Having a small business can come with a lot of advantages. The first being that you are your own boss and make all of the decisions. You also have the…
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